When you manage others, it’s your responsibility to set the standard for behavior for the department. Your image, and how you are perceived, transcends the moment.
We all want to be part of a team where we feel included, energized, and appreciated.
When in a group meeting:
- Never be condescending in front of others.
- Listen to everyone’s opinions.
- Make everyone feel like a valued member of the team.
- There are no “bad” ideas, just not the “right” solution.
- Be considerate for others and their feelings.
If there are difficult people at the table, listen to them. Should the situation escalate, use their name to get immediate attention. Follow with non-threatening phrases beginning with “I”. Make statements such as “I believe..” or “I feel…”.
If you are angry or upset, do not share your emotions publicly. Have a private conversation to express your concerns.
The power of a group comes from making everyone feel valued.
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